January 2022 AU Service Redesign Update
Published: 27th January 2022
As you may recall, we began a review of our service in early 2020. If you are new to AU or would like to read our previous updates, you can do so here: AU Redesign.
Over the past months we have been busy testing our new self assessment form, and would like to thank all who responded to our request to add your data to it – you have helped us further develop and test this new system.
We are now moving to a new multi-band financial model for all new applications. This will capture a wider range of needs and enable us to support more families in the future.
Due to the pandemic and to avoid any financial uncertainty for families, all renewals of existing Short Break Offer and Short Break Offer Plus personal budgets will go through our usual system for 22/23. Personal budgets will stay the same for 22/23 (subject to the usual spending and evidence guidelines).
During the second half of 2022, we will write to all members and invite you to register on our new system. You do not need to take any action at this point.
If you currently receive a Short Breaks Personal Budget, your renewal pack will be sent out to you via email during February. Please add us to your Safe Senders list, to ensure that this does not go into your Spam folder, as you will still need to sign and return your Agreement Form to us in order for your 22/23 payment to be made.
If you have any queries, you can of course contact us on 01473 260026 or via email at firstname.lastname@example.org
The Activities Unlimited Team