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Accessibility Guidelines

At Activities Unlimited we are committed to delivering a website that is accessible and delivers a great experience for everyone.

To help ensure we achieve our goal we have involved a steering group of Parents, Carers, Young people, Children as well as providers and professionals in user experience sessions throughout the design and development of the website.

We aim to meet the Web Content Accessibility Guidelines (WCAG 2.0) to AA standard. The design of our website includes a number of accessibility features.

We are constantly working to improve the site's features and welcome suggestions and comments.

Accessibility statement for Activities Unlimited

This website is run by Suffolk County Council. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • zoom in up to 125% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is:

We know some parts of this website are not fully accessible:

  • some of the hyperlinks are denoted by colour only and not underlined
  • pages on our provider and activity sections may not be fully accessible as there are providers who update their own records 
  • some images contain text which you may not be able to read
  • PDF documents aren’t fully accessible to screen readers

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

We’ll consider your request and get back to you within 7 days.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact: Activities Unlimited: email or call 01473 260026.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website’s accessibility

Suffolk County Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to ‘the non-compliances and exemptions’ listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons;


Some images don’t have a text alternative (alt text), so the information in them isn’t available to people using a screen reader. This doesn’t meet WCAG 2.1 success criterion 1.1.1 (Non-text Content). We plan to add text alternatives for our most used pages by September 2020. When we publish new content we’ll make sure our use of images meets accessibility standards.

Some images contain text, so people with dyslexia or using a screen reader will not be able to read the information. This doesn't meet WCAG success criterion 1.4.5 (Images of Text). We plan to remove or replace images containing text by November 2020. When we publish new content, we’ll make sure our use of images meets accessibility standards.


On some pages the same link text is used for different link destinations. This doesn’t meet WCAG 2.1 success criterion 2.4.4 Link Purpose (In Context). We plan to resolve this issue on our most accessed pages by October 2020. When we publish new pages we’ll make sure link text meets accessibility standards.

On some pages the purpose of each link can't be determined from the link text alone. This doesn't meet WCAG 2.1 success criterion 2.4.4 Link Purpose (In Context). We plan for all link text to make sense in isolation by September 2020. When we publish new pages we’ll make sure link text meets accessibility standards.

PDFs and other documents

Some of our PDFs and other documents are not formatted so they’re accessible to a screen reader. This doesn’t meet WCAG 2.1 success criterion 4.1.2 (Name, role value). Any new documents we publish should meet accessibility standards where they are required for essential services or users who are likely to have disabilities or impairments. 

We will not be updating our range of information leaflets which we have on our website. These are produced for printing purposes and the information within them duplicates page content across the site. 

Disproportionate burden

Activities Unlimited is run by Suffolk County Council, and you can read more about their approach to checking their websites and an explanation of how this site fits in with a ‘disproportionate burden’ on their website. 

Content that’s not within the scope of the accessibility regulations

PDFs and other documents

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services. Any new PDFs or Word documents we publish will meet accessibility standards. 

What we’re doing to improve accessibility

We are working on a developing a new website and self-assessment form, due to be live in April 2021 which will improve both the design and accessibility of some of our main pages. We will update our accessibility statement with any relevant developments. 

Preparation of this accessibility statement

This statement was prepared on 18th September 2020. It was last reviewed on 18th September 2020.

This website was last tested on 17th September 2020 by Suffolk County Council.

Suffolk County Council requires basic checks on websites that are independent of You can read more about Suffolk County Council’s approach to checking websites for accessibility issues on their website.

The guidance on basic checks for websites such as Activities Unlimited is as follows:

They will be carried out by the service responsible for the website, based on:

Services will check samples of content, which will include

  • their homepage
  • content pages that are mostly text based
  • images, video and audio content
  • interactive tools and transactions, like forms
  • pages including login functionality, if the website has them
  • PDFs and other document types they have
  • dynamic content like pop-up windows
  • navigation pages, including their sitemap and pages with search functionality